Terms of Service

Effective date: 8 October 2026. These terms apply to every account from that date, including accounts created before it.

The short version

This summary is here to help you read the agreement; the numbered sections below are what bind us both.

• MenuFramer replaces the menu page on your site. You keep your site, your domain and your menu content; we host and serve the menu.
• Plans are billed in advance, monthly or yearly, and renew until you cancel. You can cancel from your billing page at any time and keep the service to the end of what you’ve paid for.
• The free trial is the Business plan for 7 days with a card on file. It turns into a paid plan on day 8 unless you cancel first.
• Your menu is your responsibility: prices, descriptions, allergens and dietary labels are what you tell your guests, not what we promise them.
• We make your menu eligible to appear in search results. We do not, and cannot, promise where it will rank.
• Every menu carries a small “Powered by MenuFramer” mark, on every plan.

1. Who we are, and what these terms cover

MenuFramer is operated by MenuFramer, LLC, an Oklahoma limited liability company (“MenuFramer”, “we”, “us”). “You” means the person or business that creates an account. These terms cover the website at https://menuframer.com, the account area, the menus we serve on your behalf, our embed code and scripts, QR codes, staff links, and any other product or service we provide under the MenuFramer name (together, the “Service”).

Our Privacy Policy explains how we handle personal information and is part of this agreement. Where a feature shows its own terms — for example a services quote for a custom build — those terms apply to that feature in addition to these.

2. Accepting these terms

You accept these terms by creating an account, by clicking a button that says you agree, or by using the Service. If you are accepting on behalf of a restaurant, a company or another organisation, you confirm that you are authorised to bind it, and “you” includes that organisation. You must be at least 18 years old. The Service is built for businesses and is not offered to consumers for personal use.

3. The Service

MenuFramer lets you build a menu once and publish it to a page on your own website, by pasting a snippet we give you. You keep the rest of your site; we host the menu and serve it to your guests. The Service also includes the tools around that page: photos, dietary and allergen labels, translations, QR codes, menu import, staff training and recipe links, and reports.

Two ways to deliver the menu. On some plans the menu is delivered in an iframe, which renders at our origin. On others it is delivered by a script that writes the menu into your own page, on your own domain, so that each dish has a crawlable address. Which plan includes which is stated on the pricing page when you subscribe.

Search engines. We publish your menu in a form that search engines can read and give each dish a structured, crawlable address. That makes the menu eligible to be indexed and ranked. We do not promise, and no one can promise, that your menu or website will appear in any search engine, in any position, or bring any amount of traffic or custom.

The MenuFramer mark. Every published menu carries a small “Powered by MenuFramer” mark. It is part of the Service on every plan and cannot be removed or hidden.

Changes. We improve the Service continually and may add, change or retire features. If we retire a feature that a paid plan is built around, we will tell you in advance by email.

4. Your account

You must give us accurate information and keep it current. You are responsible for keeping your sign-in credentials secure and for everything done under your account, whether or not you authorised it, until you tell us the account has been compromised. Tell us straight away at cheers@menuframer.com if you think it has been.

Your team. You may invite other people to your restaurant and give them roles. You are responsible for who you invite, for the permissions you give them, and for what they do. Removing a teammate ends their access to your restaurant; it does not delete the work they did while they had it.

Staff links. Training, recipe and similar links open for anyone who has the link. Share them only with the people they are meant for, and regenerate them if they leak.

5. Plans, trials and billing

Plans and prices. The plans, what each includes, and the price of each are as shown on our pricing page at the time you subscribe. The amount shown at checkout is the amount you will be charged. Yearly plans are charged as one payment for the whole year; where the pricing page shows a monthly equivalent for a yearly plan, the yearly total is stated beside it and is the amount invoiced.

Automatic renewal. Subscriptions are billed in advance and renew automatically at the end of each billing period, monthly or yearly as you chose, at the then-current price for your plan, until you cancel. By subscribing you authorise us and our payment processor to charge your payment method on each renewal date. Before a yearly plan renews, we will email the account address to remind you.

Free trial. The free trial gives you the Business plan for 7 days. A payment method is required to start it. Nothing is charged during the trial. When the trial ends it becomes a paid Business subscription at the price shown when you started, charged to the payment method on file, unless you cancel before the trial ends. One trial per restaurant.

Additional restaurants. On plans that allow more than one restaurant, each additional restaurant is charged at the rate shown on the pricing page (currently $69 a month) and is billed on the same cadence as your plan.

Custom work. If we design, build or host a website for you, or carry out other services, the scope, price and timeline are agreed in writing with you first and are governed by that agreement together with these terms.

Complimentary access. We may give a restaurant the Service free of charge for a period. Complimentary access is a gift, not a subscription: it can be ended or shortened by us at any time, and these terms apply to it in full.

Taxes and the payment processor. Payments are handled by Stripe. Depending on where you are, the sale may be completed by Stripe’s merchant-of-record service, in which case Stripe (through Link) appears on your receipt and is responsible for calculating and collecting any applicable sales tax, VAT or GST. Prices are otherwise exclusive of taxes, which are added at checkout where they apply. We never see or store your full card number.

Price changes. We may change the price of a plan. A change applies to you only from your next renewal after we have given you at least 30 days’ notice by email. If you don’t accept the new price, cancel before the renewal and you will not be charged it.

Failed payments. If a renewal payment fails we will retry it and tell you. If it still fails, we may pause the Service, which takes your published menu offline, until the balance is paid.

6. Cancelling and refunds

How to cancel. You can cancel at any time from the billing page of your account, or by emailing cheers@menuframer.com from the account’s email address. Cancelling online takes effect immediately in the sense that no further renewal will be charged; the Service stays available until the end of the period you have already paid for, and your published menu stops being served after that.

Refunds. Payments are not refundable, and we do not give credit or refunds for part of a billing period, for unused time, or for downgrades — except where these terms say otherwise or where the law in your jurisdiction requires it. If you cancel during a free trial you are not charged. If we end your subscription other than for a breach of these terms, we will refund the unused part of any prepaid period.

7. Your content

You own it. The menu information, photographs, logos, recipes, training material and everything else you add to the Service (“Your Content”) stays yours. We claim no ownership of it.

The licence you give us. So that we can run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, reformat, translate, display and distribute Your Content, only as needed to provide the Service to you and to your guests — including rendering your menu on your website, in share links and dish pages, and in previews inside your account. This licence ends when you delete the content or close your account, except for copies in routine backups, which are deleted in the ordinary course.

You are responsible for it. You confirm that you have the rights to everything you upload or import, including photographs and anything taken from your own website or a file, and that Your Content does not infringe anyone’s rights or break any law. We may remove content that we reasonably believe does, and will tell you when we do.

Imported drafts. When you import a menu from a file, a photo or a web page, the result is a draft produced by software, including AI models. Drafts can be wrong. They are for you to check and correct before you publish; we do not guarantee that they are accurate or complete. Translations are yours: you type or import them, and you are responsible for them as for any other content.

Menu accuracy, allergens and dietary labels. What your menu says to your guests — prices, availability, ingredients, allergen and dietary information, and any claims about the food — is your statement, not ours. You are responsible for its accuracy and for keeping it current, and for meeting any labelling, allergen, calorie or consumer-protection rules that apply to you. The dietary filters and labels the Service offers are tools for presenting what you tell us; they do not verify it.

8. Your website and your guests

You may only embed the menu on a website that you own or are authorised to change. You are responsible for your website, its other content, and its own terms and privacy notices. The guests who read your menu are your customers, not ours: we have no contract with them, and nothing in these terms gives them rights against us. If a guest contacts us about your menu, we may pass the message to you.

9. Acceptable use

You agree not to, and not to let anyone else:

• publish content that is unlawful, deceptive, defamatory, obscene, infringing, or that misrepresents what you serve;
• use the Service for anything other than presenting a food or drink menu, or related material, for a business you are authorised to represent;
• try to access accounts, data or systems that are not yours, or probe, scan or test the Service’s security without our written permission;
• interfere with the Service, overload it, scrape it at scale, or use it to send unsolicited messages;
• copy, modify, reverse-engineer, resell, sublicense or offer the Service, or its embed code, as your own product;
• remove or obscure the MenuFramer mark or any notice on the Service; or
• upload malicious code or use the Service to distribute it.

We may investigate suspected misuse and may suspend an account while we do. Suspension under this section does not extend your billing period.

10. Our property

The Service — its software, design, embed code, templates, documentation, trademarks and everything else that is not Your Content — belongs to MenuFramer, LLC or its licensors and is protected by copyright, trademark and other laws. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing, and nothing more. You may use the MenuFramer name only to say that your menu is powered by MenuFramer.

Feedback. If you send us ideas or suggestions, we may use them without obligation to you, and you grant us the rights needed to do so.

11. Third-party services

The Service relies on third parties: hosting, databases, payments (Stripe), email, map and place search, font providers, and AI model providers that read imported menus. They process data on our behalf as described in the Privacy Policy. We are not responsible for a third-party service’s terms or for an outage on their side, though we will work to limit the effect on you. Fonts and other assets the Service loads from third parties are subject to those parties’ licences.

12. Availability and support

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. Maintenance, upstream outages and events outside our control can take it offline. We do not offer a service-level agreement. Support is by email at cheers@menuframer.com; we answer as quickly as a small team can.

13. Ending the agreement

By you. You can stop using the Service at any time, cancel under section 6, and close your account by emailing us.

By us. We may suspend or end your access if you materially breach these terms and do not fix the breach within 14 days of our telling you; immediately if the breach cannot be fixed, puts the Service or other customers at risk, or involves unlawful content; or if your subscription has lapsed. We may also end the Service itself, or your plan, on at least 30 days’ notice, in which case section 6 applies to any prepaid period.

What happens then. Your published menus, dish pages, QR code destinations and staff links stop working. You can export your menu data from your account before it closes; ask us if you need help. After closure we delete or anonymise Your Content as the Privacy Policy describes. Sections that by their nature should survive — including 7 (the parts about responsibility), 10, 14, 15, 16 and 17 — survive the end of this agreement.

14. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements, that imported content will be accurate, that your menu will be found or ranked by any search engine, or that the Service will bring you any particular number of guests or amount of revenue. Some jurisdictions do not allow these disclaimers, so some of them may not apply to you.

15. Limitation of liability

To the fullest extent the law allows: (a) neither MenuFramer, LLC nor its owners, staff or suppliers will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising out of or connected with the Service or these terms, however caused and under any theory of liability, even if we were told they were possible; and (b) our total liability for all claims arising out of or connected with the Service or these terms will not exceed the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars if you have paid us nothing. These limits do not apply to liability that cannot be limited by law.

16. Indemnity

You will defend, indemnify and hold harmless MenuFramer, LLC and its owners, staff and suppliers from any claim, loss, liability and expense (including reasonable legal fees) arising from Your Content, from what your menu tells your guests, from your website, from your breach of these terms, or from your violation of any law or of anyone’s rights. We will tell you promptly of any such claim and let you control the defence, provided you do not settle in a way that admits fault on our part without our consent.

17. Governing law and disputes

These terms are governed by the laws of the State of Oklahoma, United States, without regard to its conflict-of-law rules. Before starting any formal proceeding, you agree to email us a description of the dispute and give us 30 days to try to resolve it with you informally. If that fails, the state and federal courts located in Oklahoma County, Oklahoma have exclusive jurisdiction, and each of us submits to them — except that either of us may seek an injunction in any court to protect intellectual property or confidential information. Where the law of the place you do business gives you rights that cannot be waived, nothing here takes them away.

18. Changes to these terms

We may update these terms. For a material change we will give you at least 14 days’ notice by email to your account address or by a notice inside your account before it takes effect; for other changes we will update the “last updated” date above. If you don’t accept a change, cancel before it takes effect. Continuing to use the Service after a change takes effect means you accept it.

19. General

• Entire agreement. These terms, the Privacy Policy and any written quote or order you accept from us are the whole agreement between us about the Service and replace any earlier agreement or understanding.
• Notices. We send notices to the email address on your account; keep it current. You send notices to cheers@menuframer.com.
• Assignment. You may not transfer this agreement or your account without our written consent. We may transfer it to an affiliate or to a successor of the business, and will tell you if we do.
• Events outside our control. Neither of us is liable for failing to perform because of something beyond our reasonable control, except that you still have to pay for what you have used.
• Severability and waiver. If any part of these terms is found unenforceable, the rest remains in force. Not enforcing a term is not a waiver of it.
• No partnership. We are independent contractors; these terms create no partnership, joint venture, agency or employment.
• Language. These terms are written in English; a translation is for convenience only.

20. Contact

MenuFramer, LLC, Oklahoma, United States. Questions about these terms? Email cheers@menuframer.com. See also our Privacy Policy.